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Glancer Magazine

TECH TIME | Cell Phone Etiquette: 10 Tips


From texting and driving to putting our devices down on the table at a restaurant to speaking loudly and sharing personal details in front of others, this is the perfect time to reflect on our mobile phone habits.

Etiquette expert Sharon Schweitzer, founder of Protocol & Etiquette Worldwide, offers these 10 modern cell phone manners & etiquette tips for everyone to remember this month and year-round:

1. Hidden cell phone: Whether you are attending an important business meeting, on a date, or in a casual setting with friends and family, keep your phone out of sight. Placing your phone on the table or desk sends the clear message that the people you are with are not your number-one priority.

2. Silent Smartphone: It’s polite and responsible to turn off your cell phone before meetings, meals, and meaningful moments – like dates! If you can’t turn your device off, turn it to silent or vibrate. Your phone is not a replacement for an in-person meeting.

3. Exceptions: There are exceptions to every rule: A) Doctors, nurses, first responders, and health providers B) Those expecting emergency calls C) Those who have an infant with a babysitter, or a person with a caregiver D) Those momentarily sharing photos with others E) Those researching an important request, such as directions.

4. Excuse Me: If accepting an emergency call, excuse yourself as quietly and calmly as possible from the gathering with an apology. For example, “I apologize; however, this is urgent. Please excuse me. I will return in a moment.”

5. Consider Content Carefully: With cell phones, spontaneity can be contagious. Remember, once a text, tweet or post is sent, it’s live. Sure, you can delete it, but it’s out there on the Internet, just waiting to bite you back. According to a YouGov Omnibus survey, 57% of Americans regret a text or social media post they’ve sent. So, use common sense and don’t post inappropriate photos, or text while consuming adult beverages. Avoid profanity. Consider these tips when the urge strikes to send a spontaneous message:

• Step away from your phone, take a deep breath, and count to 30 to attempt to dissolve negative emotions towards the receiver

• Ask a friend to advise whether your content is appropriate

• Carefully consider the repercussions - are you making a valid contribution or a faux pas?

7. Respond promptly: When you miss a call, text, or email, respond in an appropriate and timely manner by apologizing for missing their message. Then respond with substance.

8. 10-foot rule: When making or taking a call, move 10 feet away from the building including windows. No one wants to see you nervously pacing or gesturing during your conversation. Step outside when responding to a call while in a house of worship, medical office, library, theatre, or hospital. Refrain from confidential conversations on planes, trains, and automobiles.

9. Don’t Talk & Drive: Many cities now ban smartphone use while driving. If you must use the phone, drive to a safe area away from traffic. New vehicle technology comes with integrated hands-off, Bluetooth options. If your vehicle has this technology, be attentive to the road and use caution. Safety first!

10. The Cellular Crutch: Your phone isn’t a gadget to turn-to when you are not sure what to do in uncomfortable situations. If you walk into a new office, or a wedding reception and don’t know anyone, take time to engage face-to-face. Deferring back to your phone as a crutch will keep you from truly connecting with new people. Practice improving your face-to-face interactions by turning your cell phone off, or leaving it hidden in the car.

10. Focus Attention Towards Other Hobbies: We tend to use our phones everywhere- at parties, at work, before we go to sleep. This dramatically impacts how much, or how little, we accomplish daily. Make a conscious effort to focus on projects, without the distraction of constantly checking your phone for email, texts, or surfing the web.